Nationstar Mortgage, LLC is facing a proposed class action lawsuit that alleges the company failed to provide a complete and accurate explanation of charges associated with a woman’s mortgage loan.
The plaintiff reportedly sent the mortgage servicer several Qualified Written Requests (QWRs) before and after she paid off the loan. These requests, the suit says, asked for a “complete payment history” of the mortgage, including charges and payments made to the loan’s previous servicers. According to the complaint, the defendant failed to provide all the requested information, including the account history for the time period when Bank of America was the loan’s servicer. The suit claims this is “particularly troubling” in that “Nationstar has admitted it does not know if the account totals it received from Bank of America are accurate.”
The plaintiff argues that she has unlawfully paid charges she may not have owed and for which Nationstar has failed to provide an explanation.
“Servicers are required to provide information related to the servicing of the loans in response to QWRs,” the complaint states. “[The defendant] has failed to comply with this requirement because it has refused to provide the complete and comprehensible account history and the explanations of charges and credits requested by [the plaintiff] and the other class members, as required [by federal law].”