Lyft, Inc. and telemarketing vendor Yodel Technologies, Inc. are on the receiving end of a proposed class action lawsuit centered on allegedly unauthorized pre-recorded robocalls placed to consumers nationwide.
The lawsuit out of Georgia’s Northern District was filed by two plaintiffs who claim the ride-share company uses automated dialing technology and pre-recorded messages to solicit potential drivers into signing up with Lyft. Though this outreach method may save Lyft time and money, the lawsuit says, it violates the privacy rights of consumers.
Yodel Technologies, the case claims, uses a “proprietary predictive dialer,” otherwise known as an automatic telephone dialing system, to place automated calls to prospective drivers. The predictive dialer has the capability to dial thousands of numbers at a rapid rate, according to the suit, and transfers the call to an apparent “soundboard agent” once a human being picks up on the other side. After the call is picked up, the soundboard agent plays a number of pre-recorded messages that solicit Lyft’s services. One plaintiff claims she was called by Lyft nearly 15 times between April and June 2019.
The case, which can be read below, alleges violations of the federal Telephone Consumer Protection Act.