From Florida federal court comes a proposed class action lawsuit that alleges insurance provider HomeServe USA Corp. places unlawful, unsolicited calls to consumers’ cell phones without first obtaining prior express written consent to do so. From the complaint:
“On April 25, 2018, HomeServe opened up a new 45,000-square foot call center that is expected to add in 175 additional employees that will provide customer support and join in soliciting consumers through telemarketing all over North America.
Unfortunately, in HomeServe’s rush to grow their customer base, they are negligent in securing the consent needed to make telemarketing calls, fail in scraping their call list against the National Do Not Call Registry (‘DNC’), and fail to maintain an adequate internal do not call list to prevent further calls to consumers after they demand that HomeServe stop calling."
The lawsuit points to a broader culture at HomeServe that has allegedly led employees to sometimes engage in aggressive tactics, such as unsolicited robocalling, to meet strict sales goals. HomeServe has called the plaintiff via automated dialing technology no fewer than six times, even after the woman demanded the calls stop, the case says.