Hilton Grand Vacations Records Customer Phone Calls Without Consent, Class Action Alleges

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Hilton Grand Vacations Inc. finds itself as the defendant in a proposed class action out of California wherein the plaintiff claims a conversation he had with a customer service representative in May 2017 was recorded without his express or implied consent. The Los Angeles County man claims that after completing the call, he learned that Hilton Grand Vacations records and/or monitors all incoming telephone calls without disclosing as much to every caller.

The lawsuit invokes section 632.7 of the California Penal Code, which the case says prohibits “the intentional, non-consensual recording of any telephone communication without the consent of all parties” where at least one party to the call is using either a cordless or cellular phone.