H&R Block and Axos Bank are the defendants in a proposed class action lawsuit that alleges the companies sent more than 50 unsolicited text messages to a consumer about someone else’s account.
Filed in California, the lawsuit explains that Axos Bank is the company behind H&R Block’s prepaid credit cards, including its Emerald Card. The plaintiff, who claims he was not a customer and had no relationship with the companies, apparently received numerous automatically generated messages consisting of an unrelated individual’s account-related information, such as Emerald Card balance notifications and appointment reminders. According to the case, the man notified the companies that they were contacting the wrong person yet he continued to receive more unauthorized messages.
The suit argues the defendants either knowingly violated the Telephone Consumer Protection Act by continuing to text the plaintiff despite his do-not-call requests, or negligently failed to log his complaints in their systems.