Grubhub, Inc. finds itself as the defendant in a proposed class action centered on its alleged practice of placing unsolicited robocalls to consumers despite requests to stop.
The case out of Illinois district court claims Grubhub ran afoul of the Telephone Consumer Protection Act (TCPA) after calling the plaintiff dozens of times and leaving voice messages. The plaintiff, the suit says, went so far as to call Grubhub and ask that it stop calling, and a representative allegedly assured the woman that the company would look into the matter. Even though Grubhub called the plaintiff back and informed her the problem was fixed, the calls continued, the case claims.
The lawsuit looks to cover a proposed class of consumers nationwide whose cell phone numbers were called by Grubhub using automated dialing equipment or an artificial, pre-recorded voice even though the recipient had not provided any number to the company. With regard to injunctive relief, the lawsuit asks the court to hire an independent auditing firm to not only investigate the allegations presented by the plaintiff, but to audit “no less than 10%” of Grubhub’s outbound calls to ensure it had consent before contacting consumers.