A Texas resident has filed a proposed class action in which he claims to have received at least seven unauthorized robocalls from Grand Caribbean Cruises.
Alleging violations of the Telephone Consumer Protection Act (TCPA), the lawsuit claims Grand Caribbean called the plaintiff’s cell phone at least seven times throughout March 2020. The case says the calls utilized a prerecorded voice that mimicked that of a live human, asking questions and pausing for answers. According to the suit, however, “this is a complete ruse,” as the prerecorded voice merely comes before a consumer is transferred to a live agent who will attempt to sell a vacation package.
“Regardless of whether a recipient immediately hangs up or stays on the line long enough to speak with a live agent, the first thing every Class Member hears when they answer their telephone is an artificial and/or prerecorded voice,” the lawsuit stresses. “Thus, Defendant violates the TCPA every call it makes to class members using soundboard technology.”
The plaintiff claims that each call he answered began with a robotic-sounding recording that purported to be a representative of “Support First on behalf of Grand Caribbean Cruises” before asking if he’d like to be connected to an agent to learn about a “cruise ship vacation opportunity.” Prior to receiving the calls, the plaintiff had no contact with Grand Caribbean, nor ever consented, in writing or otherwise, to receive automated or prerecorded calls, the lawsuit alleges.
According to the complaint, proposed class members are entitled to $500 in statutory damages for each and every call made by Grand Caribbean in violation of the TCPA.
The case looks to cover a class of U.S. residents who received from Grand Caribbean Cruises a phone call on their landline or cell phone within the last four years.