Cruise Lines Hit with TCPA Lawsuit Over Pre-Recorded Telemarketing Calls

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Grand Celebration Cruises LLC and Blue Star Cruises LLC have been named as defendants in a proposed class action lawsuit alleging that they violated the Telephone Consumer Protection Act (TCPA) by placing pre-recorded telemarketing calls to consumers’ phones without their consent. The plaintiffs claim they received several calls from the defendants advertising their services and attempting to sell cruise tickets. Both plaintiffs supposedly received additional phone calls after they requested that the defendants stop calling. They allege that they have no business relationship with the cruise lines and never provided consent to receive the automated calls, which the suit argues are illegal under the TCPA. Below is an example from the complaint of the recorded message consumers heard when they answered the calls:

“Hello, oh, hi there!...Oh, I am so sorry about that - I was, um…having a little problem with my headset. Anyway, my name is Emily and I’m calling because you stayed at one of our resorts in the past and you qualify for a 75% savings on an amazing four-day, three-night vacation getaway in magical Orlando, Florida; and a three-day, two-night stay in sunny South Florida where you will then depart on a fabulous 2-night cruise to the Bahamas. And as an added bonus, you will receive an unlimited mileage rental car so you can visit all the attractions…”