Convergent Outsourcing Locked in Debt Collection Class Action

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A proposed class action out of New York this week claims Convergent Outsourcing, Inc. overstepped federal debt collection laws when the plaintiff contacted the company over the phone to dispute his debt, only to be told he must submit his dispute in writing. On top of this, one of the defendant’s phone representatives allegedly informed the plaintiff that there has to be some kind of reason for the dispute.

According to the complaint, no part of the Fair Debt Collection Practices Act (FDCPA) requires consumers to provide a reason to dispute a debt, nor does the law mandate that disputes can only be made in writing.