Clear Rate Communications, Inc. is the defendant in a proposed class action accusing the phone company of placing unlawful telemarketing calls to consumers, some of whom were registered with the National Do Not Call registry (DNC), without their consent.
The Texas consumer who filed the lawsuit alleges he received five unsolicited calls from the defendant despite being registered with the DNC and requesting the company stop contacting him. The complaint describes the plaintiff’s initial call with the phone company in July 2018 as follows:
“When he answered and was told the company is Clear Rate, Plaintiff told the agent that his phone number is registered with the DNC. The agent replied asking, ‘Why didn’t you tell me?’ The agent then continued to try and convince Plaintiff to switch over from Frontier to Clear Rate. Plaintiff told the agent to never call again and then hung up.”
The suit claims, however, the company went on to place four more unwanted calls to the man. The case argues Clear Rate’s conduct violated the Telephone Consumer Protection Act, which prohibits companies from placing telemarketing calls to consumers registered with the DNC.