Client Services Misleadingly Offered Settlement Yet Requested Full Balance Be Paid, Class Action Claims

New to ClassAction.org? Read our Newswire Disclaimer

Client Services Inc. is the defendant in a proposed class action filed over what the plaintiff claims are two deceptive and misleading collection notices.

According to the suit, the plaintiff received a notice—Exhibit A—from Client Services in October 2017 concerning an alleged debt connected to a Goodyear credit card account. The plaintiff argues the letter was deceptive, misleading and confusing in that it obfuscated the legal status of the supposed debt. The notice, the suit says, included an offer to settle the more than $900 obligation for $372 while, further down in the communication, stating clearly that “as of the date of this letter, the balance due is $927.56.”

“Exhibit A is false, deceptive, misleading, and confusing to the unsophisticated consumer as to the amount, character, and legal status of the alleged debt,” the case charges. “The consumer would have no way to know which amount was ‘due’ as of the date of Exhibit A.”

The lawsuit next moves on to a November 2017 collection notice wherein Client Services attempted to collect the same debt referenced above. According to the case, this notice was deceptive for the same reasons as the October 2017 letter in that it offered to settle the plaintiff’s debt for a reduced amount while at the same time demanding the entire balance be paid.