in Newswire September 27, 2019

Class Action: Southwest Airlines Secretly Records Rapid Rewards Customer Service Calls

by Erin Shaak

Last Updated on September 27, 2019

Clark-Alonso v. Southwest Airlines Co.

Filed: September 26, 2019 § 3:19-cv-06113

Southwest Airlines Co. has been hit with a proposed class action in which a California man alleges the airline secretly records telephone conversations on its Rapid Rewards customer service line without the caller’s knowledge or consent.




Last Updated on September 27, 2019 — 2:09 PM

Erin Shaak

Erin works primarily on’s newswire, reporting on cases as they happen.

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