A proposed class action lawsuit alleges the “Cadillac User Experience” (CUE) touch screen display found in 2013-2017 ATS, SRX and XTS and 2014-2017 CTS, ELR and Escalade vehicles is defective.
Filed in California’s Southern District, the 84-page lawsuit claims defendant General Motors’ CUE display, which handles a vehicle’s GPS navigation, Bluetooth connectivity, music playback, climate control and back-up camera, is defective in that it can “spontaneously delaminate, bubble or crack in a ‘spider-web’ formation,” rendering the console non-functional. According to the case, the Cadillac CUE defect poses a safety risk in that drivers can become distracted when attempting to use the system.
A sticking point in the lawsuit is that General Motors warranties reportedly cover all defects except “slight [noises], vibrations, or other normal characteristics of the vehicle due to materials or workmanship occurring during the warranty period.” Arguing that the apparent CUE defect does not fall into any of those exemptions, the suit asserts the issue is covered under General Motors’ warranty. The defendant, however, has allegedly declined to cover repairs for the defect, leaving customers to pay upward of $1,000 out of pocket to fix an issue the lawsuit, citing at least four service bulletins dating back to December 2014, alleges GM has known of for years.
“The Defect is inherent in the CUE Systems and is present at the time of sale,” the suit alleges. “Because the Defect is inherent in every CUE System, and GM has either been unable, or refused, to actually repair the Defect, it is impossible to correct the Defect by replacing one CUE System with another.";
The seven plaintiffs argue GM’s handling of the apparent touch screen defect and its non-coverage of ostensibly warrantied repairs has been “entirely inadequate.” According to the consumers, GM, rather than redesign the problematic component or install non-defective ones, instead performs “ineffectual or insufficient software updates” that fail to fully resolve the problem. The lawsuit stresses that General Motors’ mishandling of the touch screen defect “unfairly shifts the costs” associated with the issue to proposed class members.