Expedia and affiliate hotel booking platform EventBlocks, Inc. are staring down a proposed class action wherein an Illinois consumer alleges the companies provide inaccurate event dates to individuals who book often non-refundable rooms on EventBlocks.com.
Once an EventBlocks.com user searches for an available hotel room, he or she is presented with a page that displays the location, start, and end dates of and a list of hotels near a particular event, the lawsuit explains. According to the suit, however, the information provided by EventBlocks is frequently inaccurate. In some instances, the case says, event dates do not match an event’s actual start and end date. In others, the suit continues, the dates provided by EventBlocks are “off by a week or longer,” which causes some consumers to pay for travel and hotel accommodations for events that may have already taken place by the time they arrive.
Making matters worse, many of the rooms booked by proposed class members are non-refundable, the lawsuit says.
“As such, many of the consumers who rely on [the defendants’] advertising and event information when purchasing a hotel reservation through [the defendants’] website are unable to obtain a refund,” the complaint reads. “Instead, they are left with a reservation that is effectively useless, because it does not span the actual dates of the event for which it was purchased.”
According to the suit, Expedia sells hotel rooms through EventBlocks.com and “remits a percentage of each sale originating through the website to Eventblocks.”