CA Woman Claims Macy’s Overcharges Consumers Who Shop Online

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Macy’s, Inc. is staring down a proposed class action lawsuit concerning allegedly “deceptive, misleading, and fraudulent” billing practices for purchases made through the retailer’s online store.

The plaintiff says she made a series of purchases through Macy’s online store between December 2016 and July 2017. Rather than charge her a single total for each purchase, Macy’s instead charged the plaintiff multiple amounts that were supposed to add up to the final cost, yet ended up costing more, the lawsuit claims. 

“[The plaintiff] alleges on information and belief that this breakdown was designed to deceive consumers into believing that [the defendant] charged consumers in an amount equal to their purchase,” the complaint reads. 

Macy’s uses this tactic to overcharge consumers, tacking on “various, unexplained, and unauthorized amounts” that add up to more than what the final sale price should be, according to the lawsuit.

The lawsuit says that in one particular instance, in July 2017, the plaintiff spent $126.73 on merchandise through Macy’s online store. Rather than charge the plaintiff $126.73, Macy’s allegedly charged the woman “two payments of $100.21 and $13.71.” That same month, the suit continues, Macy’s hit the plaintiff with “three separate charges of $139.19, $4.57, and $21.37,” all of which were supposedly unauthorized and absent from the woman’s purchase history.

The complaint goes on about the plaintiff’s alleged situation:

“In addition, [the plaintiff] purchased several items that were later returned. Although her purchase history confirmed that she had been reimbursed for all of her returns, her bank statement did not reflect all of these reimbursements. From time to time, [the defendant] would redeposit money into [the plaintiff’s] account, but these reimbursements were not earmarked and did not correspond with her the reimbursements identified in her purchase history. On information and belief, [the plaintiff] alleges that [the defendant] owes [the plaintiff] thousands of dollars in reimbursements.”