Disney Destinations, LLC has been hit with a proposed class action lawsuit over its apparent decision to charge annual passholders for several months of suspended payments all at once upon Disney World’s reopening in early July.
Disney closed its parks in April 2020 amid the COVID-19 crisis and accordingly suspended monthly auto-payments for annual passes until they could reopen, the 15-page lawsuit says. In the first few days of July, however, the plaintiffs and proposed class members were “shockingly and suddenly” charged for several months’ worth of pass payments all at once, according to the complaint.
The plaintiffs allege the amounts charged by Disney Destinations far exceed any authority given to the company to take auto-payments, and constitute a direct breach of contract between Disney and annual passholders.
Moreover, the lawsuit says Disney’s reopening has caused annual passholders’ previously broad access to be “severely restricted.” Instead of the previously disclosed restrictions, such as blackout dates, annual passholders now have no guaranteed access to the defendant’s parks and must make a reservation in order to use their annual pass, the suit relays. Additionally, annual passholders are now restricted to visiting one park per day, the case reads, noting Disney has conceded that it may be difficult for proposed class members to get a park reservation during its “limited capacity period” in which certain pass benefits and features may be unavailable.
The plaintiffs each allege their debit cards were improperly charged hundreds of dollars in early July 2020 to cover months of annual pass payments, causing significant financial stress and aggravation.
The case proposes to cover Disney annual passholders in Florida, with a separate nationwide class, who were charged amounts beyond what was authorized in their contracts. The suit also proposes to cover those in Florida who were charged for annual passes and were not able to access Disney parks and related services as advertised.
ClassAction.org’s coverage of COVID-19 litigation can be found here and over on our Newswire.