May 13, 2020 – Alterra Mountain Company Facing Multiple Class Actions Over Refund Refusals
Alterra Mountain Company is the defendant in at least one other proposed class action lawsuit over its apparent refusal to issue refunds for Ikon Passes and Ikon Base Passes despite the indefinite closure of the company’s 40 mountain resorts due to the COVID-19 crisis.
In place of full refunds for the 2019/2020 season, Alterra Mountain Company has doubled the renewal discount on Ikon Pass products for the 2020/2021 season, the case says. Alterra has allegedly retained the full price of customers’ Ikon Passes while offering none of the services for which consumers have already paid.
“Defendant has not refunded any consumers for their lost mountain resort access,” the suit reads. “Accordingly, customers who did not have a chance to use all of their purchased Ikon Pass Products get zero consideration or compensation for their inability to use those unused, purchased days, even if they wanted to.”
Initially filed on April 16 in California, the case has been transferred to Colorado federal court. The complaint can be readhere.
Denver’s Alterra Mountain Company and subsidiary Ikon Pass Inc. have been hit with a proposed class action after allegedly declining to offer thousands of skiers refunds, or even partial refunds, after resorts covered by the companies’ access passes were closed in mid-March due to the coronavirus pandemic.
“Instead,” the 14-page complaint alleges, “[the] Defendants kept all of skiers’ money.”
The Ikon pass offered by the defendants entitles a skier to either unlimited or limited access, via either the “Ikon Pass” or “Ikon Base Pass,” to certain ski resorts throughout North America for the duration of the ski season, the lawsuit says. According to the case, the 2019-2020 price of an Ikon Base Pass was $649, while a full-access Ikon Pass fell just short of $1000.
The plaintiff, a Villa Park, California resident, claims he purchased an Ikon Base Pass in April 2019 yet was unable to utilize the offering for the entirety of the ski season given Alterra closed its North American resorts on March 14, 2020. Though the resorts were shuttered “well before” the end of the ski season, which typically runs into late April or May or even into the summer, the defendants “have not offered to return, and have not returned, any portion of season pass fees,” the case claims.
The lawsuit, which alleges breach of contract, breach of express warranty, unfair dealing and unjust enrichment, can be read below.
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