Mophie Sued Over Juice Pack, Powerstation Charger Capacity
Last Updated on December 1, 2020
Investigation Complete
Attorneys working with ClassAction.org have finished their investigation into this matter.
Check back for any potential updates and take a look at our open investigations here. The information on this page is for reference only.
Case Update
- December 1, 2020 – Settlement Approved
- The settlement detailed below has been approved by the court with minor amendments. You can read the full order here.
- October 29, 2020 – Proposed Settlement Submitted to Court
- Parties involved in the lawsuit detailed on this page have submitted a proposed settlement for the court’s approval. If approved, the settlement would require Mophie, Inc. to change the way it labels its power banks to ensure consumers have the information they need “to make informed purchasing decisions”; the document calls this a “major step” toward achieving widespread change in the power bank market that will help consumers everywhere. While monetary relief is not available through the deal, the proposed settlement does not preclude individuals from pursuing individual relief against Mophie, Inc.
A hearing on the proposed settlement is scheduled for November 2. - April 21, 2020 – Case Deadlines Stayed Pending Settlement Talks, Mediation
- According to a document from the court, the parties involved in the Young et al. v. Mophie Inc. lawsuit plan to engage in mediation and settlement discussions. In light of this information, all deadlines in the case have been put on hold for 60 days. Stay tuned for updates as to whether the matter will be resolved or the suit’s proceedings will continue. You can also sign up for our newsletter to have the latest news sent right to your inbox.
- January 16, 2020 – Investigation Closed, Case Ongoing
- Thanks to everyone who helped contribute to this investigation! Due to the overwhelming response, attorneys working with ClassAction.org have heard from enough people who own and had issues with Mophie’s chargers.
Make sure to stay tuned to this page for updates on the litigation. And, in the meantime, check out why you don’t need to join a class action, find out why class actions can sometimes take a while and sign up for our newsletter for the latest news and investigations. An open list of investigations can be found here.
At A Glance
- This Alert Affects:
- Anyone who owns a Mophie Juice Pack or Powerstation portable charger.
- What’s Going On?
- A class action lawsuit has been filed alleging that Mophie made false and misleading statements regarding the battery capacity of its Juice Pack and Powerstation chargers – which means consumers may have paid more than they should have. Attorneys working with ClassAction.org have now launched their own investigation into the allegations and need to hear from people who own the products.
- How Could a Class Action Help?
- A class action, if successful, could help people get back some of the money they spent on the chargers and require changes to Mophie’s advertising.
Mophie, Inc. has been hit with a class action lawsuit alleging it made false and misleading statements about the battery capacity of its portable chargers.
Specifically, the suit claims that testing has revealed that the actual electrical storage capacity of Mophie’s Juice Pack and Powerstation chargers is “substantially lower” than what the company is representing. This means that consumers may have paid a premium for a product that does not and cannot live up to its advertised claims.
Attorneys working with ClassAction.org have now launched their own investigation into these allegations with the intent to file more class action lawsuits.
Class Action Claims Mophie “Profits Enormously” from False Capacity Statements
The lawsuit claims that Mophie has “profited enormously” from its deceptive marketing statements and that consumers would not have paid as much had they known the true capacity of the chargers.
A portable charger with a higher capacity, which is typically expressed in milliampere-hours (mAh), has a greater ability to charge phones, laptops and other devices compared to one with a lower capacity – and will typically come with a higher price tag.
The class action against Mophie alleges that by claiming its chargers had a higher capacity, the company was able to sell more of and charge more for its chargers than it would have been able to had the accurate mAh been displayed.
The lawsuit argues that the chargers are actually “technologically incapable” of delivering the full amount of power from the internal batteries to a consumer’s device and that it is therefore “deceptive to base marketing statements on a theoretical battery capacity that [the chargers] are incapable of actually delivering.”
As a result of Mophie’s false and misleading statements, consumers paid too much for their chargers and are owed money back, the suit claims.
Consumer Complaints Regarding Mophie Chargers
Below are a number of complaints posted online from consumers who had issues with their Mophie chargers [sic throughout]:
Barely gives you a 30% charge, plus the unit gets way too hot while using. Got a replacement and the same issue, now too late to return. Customer service is no help, insulting comments like I don’t know how it works. Stay away from this product for sure. No where near what the specs say.”
— Verified Purchaser, BestBuy.com
I owned several Mophies, a special case designed to protect your phone while charging it at the same time. But I had to keep buying new ones, because the ‘juice pack’ as it’s called, would stop charging at will. So, I would have to take my phone out of the protective case to charge my phone directly to a power source.”
— Danielle Serino, WKYC.com
does anybody else currently use a mophie battery case for their phone? I just got one recently and so far it takes forever to charge. The case itself took an entire night to charge and while the case has wireless charging, while having the case on my phone and having it on fast charge, its currently saying it'll take 2 1/2 hours to fully charge from 46%. Is anybody else having the same issue or is my mophie case just faulty?”
— FunkMistah_J, Reddit.com
How Could a Class Action Help?
A successful case could allow Mophie customers to recover some of the money they spent on the chargers and force the company to change the way it markets its products.
Before commenting, please review our comment policy.