Thanks to everyone who helped contribute to this investigation! Due to the overwhelming response, attorneys working with ClassAction.org have heard from enough people who own and had issues with Mophie’s chargers.
Anyone who owns a Mophie Juice Pack or Powerstation portable charger.
What’s Going On?
A class action lawsuit has been filed alleging that Mophie made false and misleading statements regarding the battery capacity of its Juice Pack and Powerstation chargers – which means consumers may have paid more than they should have. Attorneys working with ClassAction.org have now launched their own investigation into the allegations and need to hear from people who own the products.
How Could a Class Action Help?
A class action, if successful, could help people get back some of the money they spent on the chargers and require changes to Mophie’s advertising.
Mophie, Inc. has been hit with a class action lawsuit alleging it made false and misleading statements about the battery capacity of its portable chargers.
Specifically, the suit claims that testing has revealed that the actual electrical storage capacity of Mophie’s Juice Pack and Powerstation chargers is “substantially lower” than what the company is representing. This means that consumers may have paid a premium for a product that does not and cannot live up to its advertised claims.
Attorneys working with ClassAction.org have now launched their own investigation into these allegations with the intent to file more class action lawsuits.
Class Action Claims Mophie “Profits Enormously” from False Capacity Statements
The lawsuit claims that Mophie has “profited enormously” from its deceptive marketing statements and that consumers would not have paid as much had they known the true capacity of the chargers.
A portable charger with a higher capacity, which is typically expressed in milliampere-hours (mAh), has a greater ability to charge phones, laptops and other devices compared to one with a lower capacity – and will typically come with a higher price tag.
The class action against Mophie alleges that by claiming its chargers had a higher capacity, the company was able to sell more of and charge more for its chargers than it would have been able to had the accurate mAh been displayed.
The lawsuit argues that the chargers are actually “technologically incapable” of delivering the full amount of power from the internal batteries to a consumer’s device and that it is therefore “deceptive to base marketing statements on a theoretical battery capacity that [the chargers] are incapable of actually delivering.”
As a result of Mophie’s false and misleading statements, consumers paid too much for their chargers and are owed money back, the suit claims.
Consumer Complaints Regarding Mophie Chargers
Below are a number of complaints posted online from consumers who had issues with their Mophie chargers [sic throughout]:
Barely gives you a 30% charge, plus the unit gets way too hot while using. Got a replacement and the same issue, now too late to return. Customer service is no help, insulting comments like I don’t know how it works. Stay away from this product for sure. No where near what the specs say.” — Verified Purchaser, BestBuy.com
I owned several Mophies, a special case designed to protect your phone while charging it at the same time. But I had to keep buying new ones, because the ‘juice pack’ as it’s called, would stop charging at will. So, I would have to take my phone out of the protective case to charge my phone directly to a power source.” — Danielle Serino, WKYC.com
does anybody else currently use a mophie battery case for their phone? I just got one recently and so far it takes forever to charge. The case itself took an entire night to charge and while the case has wireless charging, while having the case on my phone and having it on fast charge, its currently saying it'll take 2 1/2 hours to fully charge from 46%. Is anybody else having the same issue or is my mophie case just faulty?” — FunkMistah_J, Reddit.com
How Could a Class Action Help?
A successful case could allow Mophie customers to recover some of the money they spent on the chargers and force the company to change the way it markets its products.