Uconnect Not Working? Lawsuit Investigation Looks into Delamination Problems with Jeep, Dodge, Chrysler Vehicles

Attorneys working with ClassAction.org want to hear from people whose Uconnect screens on their Jeep, Dodge or Chrysler vehicles have started to malfunction and are not working properly, due to “delamination,” the separation of the outer layer of the screen from the rest of the unit.

The attorneys are investigating whether a defect is behind the delamination problem and, if so, whether a class action lawsuit can be filed to help drivers get back some of the money they spent repairing or replacing the Uconnect units.

What’s the Problem with the Uconnect Screens?

Some drivers have reported that the Uconnect infotainment screen in their vehicle has begun to delaminate, causing a bubble to form under the screen. As the delamination gets worse, applications such as the radio, GPS and clock may start randomly turning on and off or stop working altogether. This can be a potential safety hazard, as it can distract a driver while they’re on the road or impair certain safety features such as a car’s backup camera.

Although some drivers have been able to get their Uconnect display fixed under warranty, others have reported that dealerships are refusing to pay for repairs when a vehicle’s warranty has expired—and it can cost between $1,500 and $2,000 to get the Uconnect unit replaced.

Drivers Complain of Uconnect System Not Working Properly

Jeep, Dodge and Chrysler drivers have posted complaints in online forums describing how their Uconnect screens delaminated and are not working the way they’re designed to. The following is a sample of online complaints posted to various forums [sic throughout]:

I have a 2018 Grand Cherokee Limited which my 3 year warranty just ran out a couple of weeks ago but it only has 27,800 miles on it and my screen has developed a large “bubble” under the it. Also since the last update, I get a message that pops up wanting to know if I want to adjust the clock setting. It doesn’t matter if you click Yes or No or try to close off the message by pressing the “X” it keeps popping up every 20 seconds or so continuously until you turn the car off. Also, the media files have begun to switch back and forth constantly, it will go to USB then iPhone then auxiliary and I cannot get it to stop. Yesterday, with the USB on it began switching between Shuffle On and Off every couple of seconds and between Repeat Song/Repeat All/Repeat Off. Cannot make it stop no matter what I try the screen flickers between these nonstop...”
— JeepGarage.org

Hi, … I just bought a 2018 Jeep Grand Cherokee Limited 2 months ago and my screen is delaminating from the Dealer when I purchased it they said it had a screen protector that’s the reason it had bubbles. But now I can’t even turn on the AC or Heat it jumps from AC to Heaton its own, changes stations, the Map moves and I have to recenter every 39 seconds….”
— JeepGarage.org

…My 2018 Challenger Hellcat delaminated randomly last week and it also doesn’t seem to work properly anymore. My Apple car play flickers between the Apple interface and the Uconnect interface and doesn’t work properly when I answer calls now. My car only has has 3300 miles on it but is out of warranty as of April of this year. I’ve read this is a widespread issue. I tried to reach out to Dodge Cares here but they didn’t respond. I’m not willing to spend over $1000 to have this pile of junk screen replaced out of pocket and then have it happen again…”
— HellCat.org

I have a 2017 scat pack with 25k miles on it. I’ve been experiencing the same issues I’ve seen in threads with the screen going crazy and it being a “ delaminating issue”. I’ve called dealerships around my area (LA county ) and I’ve been told just to see the car and diagnose it’s a $150 dollar charge. For a new screen/unit with installlation is $1,350. I’m so blown away that at 25k miles this is an issue. I treat my car like a baby and shouldn’t have these type of issues on an expensive car…”
— Challengertalk.com

Currently having issues (jumping stations, modes, etc on it’s own) with my Uconnect 8.4 on my 2017 Challenger ScatPack. From the pic I attached I’d say it’s due to delamination. Bought it used 5 months ago, have an extended warranty but I have to say this is upsetting. I did not notice this until 4 months after I bought it, had no problems at all so I really hope it’s not something that was forming when I bought it? Now I can’t even use it without having to do a soft reboot multiple times in a day. Tried getting an appointment but they are booked until the end of October. I’ll lose my mind by then!...”
—  Challengertalk.com

Ive got a 2017 Dodge Challenger R/T Shaker and at the 40k mile mark. The touchscreen began delaminating a few months ago and has gotten progressively worse, now affecting the performance of the system, this includes the screen going “berserk” and randomly begins selecting the options on screen on its own. So I cannot listen to the radio nor can I keep the climate control set properly as it also gets changed due to the screen delamination. Essentially, my Connect is useless at this point.”
— Challengertalk.com

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