Lawsuit Investigation: Is Uber Sending Consumers SMS Text Spam?

Attorneys working with ClassAction.org want to hear from anyone who received marketing text messages from Uber when their phone number was listed on the National Do Not Call Registry and they had no account with the company.

Specifically, the attorneys believe the SMS messages at issue – which may include advertisements, reminders for consumers to finish signing up, and requests for former drivers to come back – may have violated federal and state telemarketing laws that require companies to obtain consent before sending marketing texts to people whose numbers are on the Do Not Call list.

The Telephone Consumer Protection Act (TCPA) provides that consumers who received unlawful texts may be owed $500 to $1,500 per violation.

Are Spam Texts Illegal?

Under the Telephone Consumer Protection Act, it is illegal to use certain automated technology to place telemarketing calls or texts to a person’s phone number without first obtaining their written consent.

To facilitate compliance with the TCPA, the Federal Trade Commission set up the National Do Not Call (DNC) Registry, a list of phone numbers that belong to people who do not want to receive telemarketing calls. The TCPA provides that anyone on the DNC list who has received more than one unwanted telemarketing call (or text) from the same company in a 12-month period can recover up to $500 in damages. Further, if the company is found to have willingly or knowingly violated the TCPA, the victim may be able to claim up to $1,500 in damages.

Is Uber Sending Spam SMS Texts?

Some consumers are complaining that Uber sent them unwanted telemarketing SMS messages.

Importantly, it’s believed that Uber may be sending SMS messages to people who do not have an account with the company and did not provide their consent to receive marketing texts.

How Could a Lawsuit Help?

If filed and successful, a class action lawsuit could help consumers recover money for any unlawful marketing texts they received. It could also potentially force Uber to change its marketing practices.

What You Can Do

After you get in touch, an attorney or legal representative may reach out to you directly to ask you some questions and explain how you may be able to help the investigation. It costs nothing to fill out the form or speak with someone about your legal options – and you’re under no obligation to take legal action.

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