Anyone who has experienced issues with their Thermador ovens, including problems with the display panel and WiFi functionality.
What’s Going On?
A number of Thermador customers have reported either 1.) issues with their smart ovens’ WiFi, which led to cooking problems or 2.) issues with the displays on their ovens in both “smart” and non-“smart” models. Now, attorneys working with ClassAction.org are investigating whether one or more defects are to blame and whether class action lawsuits could be filed.
How Could a Class Action Lawsuit Help?
A class action lawsuit could help consumers get back some of the money they spent on their appliances, as well as any related repairs, and force the manufacturer to find a fix for the reported WiFi and display panel problems.
What You Can Do
If you’ve had problems with your oven or display panel not working properly, fill out the form on this page and share your story. The information you provide could be helpful in getting a class action lawsuit started.
If you’ve had problems with your Thermador oven, attorneys working with ClassAction.org would like to speak with you.
They’re looking into reports that certain Thermador ovens’ WiFi and display panels aren’t working properly, and they are investigating whether a defect could be to blame. If a defect is found, the attorneys may be able to start one or more class action lawsuits to help anyone who owns the affected ovens.
Before they can even consider taking legal action, however, attorneys working with ClassAction.org need to hear from people who have had problems with their Thermador ovens.
If your oven isn’t heating up or holding a consistent temperature – or if your display panel isn’t working properly – fill out the form on this page and share your story.
The more people the attorneys can speak with, the better chance they have at getting a class action lawsuit on file.
Could Oven Heating Problems Stem from a WiFi Issue?
Countless complaints have surfaced online about certain Thermador ovens not working or having inconsistent and fluctuating cooking temperatures.
Attorneys working with ClassAction.org are now investigating whether some of these reports may be connected to a defect with the appliance’s WiFi functionality. (Certain Thermador ovens can be controlled over WiFi via an app called “Home Connect.”)
While software updates have been deployed to help fix certain WiFi-related issues, attorneys suspect that these updates haven’t applied to all ovens and therefore may not resolve the issue for every customer.
They also believe no true fix for this issue exists and that the only solution to get WiFi-enabled Thermador ovens working again is to disconnect the appliance from the internet permanently – or to have the oven replaced.
Display, Touch Control Panel Problems
A number of Thermador customers have reported online that their display panels became so dim that they became unusable or that the entire control panel simply stopped working. A sample of their complaints can be found below [sic throughout, emphasis ours]:
my thermador range model gsc30cvwc's display is not working. for some time, the display has had a problem. used to work on and off...sometimes slamming the oven door would cause the display to flicker on. and it would stay on long enough to set the oven...and sometimes it would flicker back off. now it seems that the display doesnt work at all.” — Sam, AppliancePartsPros.com
The display on our oven is very dim, the only part of the display that shows anything is the clock, the oven still seems to work, but some of the numbers on the keypad do not function.” — gtbdevs, AppliancePartsPros.com
Oven works fine, but the light behind the control panel does not light up so we can not see th time, temp etc. can this be fixed, or do i need to replace the control board? the model number is sc301tw/01 thermador single oven with convection” — Phil, Fixya.com
My Thermador oven display is becomming dim. The factory referred me to a service place that would charge a few hundred dollars to install the factory recommended fix…I tried turning off the power to the oven for a few hours, hoping something would reset, but it is still very dim.” — epsnas, Fixya.com
We've replaced our display twice and it's now gone out again. Does thermador have some solution or recall ??” — Anonymous, Fixya.com
It is believed that a display panel fix for a Thermador oven that is out of warranty will cost $700 or more.
How Could a Class Action Lawsuit Help?
If filed and successful, a class action lawsuit could help consumers get back some of the money they spent replacing or repairing their ovens.
They may also be owed back a portion of their purchase price if they bought a smart oven and the WiFi capability stopped working. The manufacturer could also be forced to find a permanent fix for the reported WiFi and display panel problems.
If your oven stopped working – or you’ve had issues with the display panel – help this investigation by filling out the form on this page.
After you get in touch, one of the attorneys handling this investigation may reach out to you directly to ask you a few questions and to explain how you could be owed money back from Thermador. It costs nothing to get in touch or to speak to someone about your rights.