Thank you to everyone who contacted us regarding Streamlabs. At this point, attorneys working with ClassAction.org have decided to close their investigation into this matter, meaning they no longer need to speak with people who were signed up for a Streamlabs Pro subscription without their knowledge or consent.
If there are any further developments with regard to this matter, they will be posted to this page. Our open list of investigations can be found here.
At A Glance
This Alert Affects:
People who were signed up for a Streamlabs Pro subscription without their knowledge or consent while living in California.
What’s Going On?
Reports have surfaced that Streamlabs has been secretly signing up users for its paid monthly subscription. Attorneys working with ClassAction.org are now investigating whether a class action lawsuit can be filed over this alleged practice.
How Could a Class Action Lawsuit Help?
A class action lawsuit, if filed and successful, could provide users with refunds, as well as force the company to change the way it signs people up for its monthly subscription plan.
Attorneys working with ClassAction.org are investigating whether a class action lawsuit can be filed against Streamlabs in light of complaints that the company is signing up users for its paid monthly subscription plan without their knowledge or consent.
To help with their investigation, the attorneys need to speak with individuals who had this happen to them.
How Is StreamLabs Reportedly Charging for Its Monthly Subscription Plan?
Reports have surfaced that some users who signed up with Streamlabs for a free account to donate to their favorite streamers are being unknowingly subscribed to Streamlabs Pro and incurring a $5.99 monthly subscription charge.
Many don’t remember signing up for a paid plan and only stumble upon the charge when viewing their PayPal, bank or other account statement.
Indeed, users claim that Streamlabs goes to great lengths to hide the fact that it’s allegedly automatically enrolling users. It has been reported that no email confirmation is sent to those who are signed up for Streamlabs Pro and no active subscriptions appear on their dashboards.
In fact, one user who made a $3 charge to a charity streamer using StreamLabs found that he was charged for several months despite his profile saying he had no subscriptions and prompting him to sign up for a new one.
Complaints: StreamLabs Keeps Charging for Pro, Won’t Cancel Subscriptions
Countless complaints have surfaced online about Streamlabs’ allegedly secretive subscription enrollment, with some calling the charges parasitic and accusing the company of “scamming people.”
Many have also had trouble canceling their subscriptions, as Streamlabs’ customer service has reportedly told some users that they can only cancel within the first hour of enrollment, while others say they’ve been blamed for signing up and not realizing it. A sample of users’ complaints can be seen below [sic throughout, emphasis ours]:
Please unsubscribe me and give me my money back for signing up my twitch account to your shady streamlabs pro. Idk how many months I have been charged. But it seems like a crappy way to do buisness.” — ulrra, Twitter.com
Recently I found out that I've been being charged for Streamlabs Pro for the last three months. Not only they subscribed me without any notice, they now refuse to have any contact with me regarding the refund and cancellation. According to their Refund Policy, I should be able to cancel subscription any time on their website and have the right to ask for a refund via submitting a support ticket. There is NO any way to cancel the subscription withing my account. There is NO even any information I can find that I have a paid subscription in my account. Now the most important and outrageous part: they are just ignoring me.” — Valakea, Reddit.com
I am cutting all ties with OBS and streamlabs. I woke up this morning with an unauthorized charge made to my paypal account from steamlabs. I never made any purchases. Be very careful guys you may be next!” — Maxi~, Twitter.com
Did a donation to a twitch streamer I was watching a few months back, but I don't remember signing up for a 5.99$ per month subscription. Just found out now and good thing it has only been two months of charges without my consent. Did a bit of research and this has been an ongoing issue for years.” — nhe1, Reddit.com
How Could a Lawsuit Help?
A lawsuit could help consumers get refunds for their subscription payments. A successful case could also force Streamlabs to change the way it signs customers up for its monthly subscription plan.