We have reason to believe a defect in the machines' drain pumps may be causing the washers to leak from the bottom. Attorneys suspect a class action lawsuit could be started over the issue.
Attorneys have reason to believe a possible design defect in the machines may be causing them to leak from the bottom.
Samsung Washing Machine Complaints
A number of complaints have been posted online from consumers who say they experienced problems with the drain pumps in their Samsung washers. Some of these complaints can be read below [sic throughout]:
“My family bought both Samsung washer and dryer pair because we thought we was buying a good product that would last for years. Sadly we was mistaken. 2 years after we purchased for a good sum of money the Samsung pair the washer give out. My pregnant wife almost hit the floor one early morning because the washer drain pump supposedly went out dumping a whole cycle of water into the tile floors. We have been waiting on the repairman for 2 weeks now. I have to say, very disappointed in Samsung.” —Michael of Greenbrier, Arkansas, ConsumerAffairs.com
“Our family used this washer for less than 6 months. The drain pump is housed in a very flimsy plastic assembly referred to as the drain pump housing. When the drain pump housing exploded (it literally did explode) it ripped off all the hoses from the tub causing all the water to flow out onto the floor.” —Amazon.com Review
“The Samsung Washer WA422PRHDWR/AA that we bought for only 1 and half year. Water pump housing is broken and leak the water all over the floor. I call the service company which authorized service provider for Samsung company. Told us that this part this manufacturer defective and Samsung should responsible for it, but turn out Samsung just do not take any responsible at all. I am not gonna buy any Samsung product again.” —Nuanjarat of Carlsbad, California, ConsumerAffairs.com
“We purchased this Samsung Top Load HE washer less than 3 years ago. Within the first year, the bracket holding the waste water pump had broken off the unit causing it to flood part of my house. Finally 10 from failure date a ‘technician’ came out and replaced the part.” —Craig of Annapolis, Maryland, ConsumerAffairs.com