Even as COVID-19 continues to dominate the headlines, companies are still facing scrutiny for practices unrelated to the novel coronavirus. So, in an effort to keep you up to date on how the current pandemic affects our small corner of the world, we have the latest on two new COVID-19 cases and two new investigations. Below, we’ll take a look into claims made by the manufacturer of Neuriva brain supplements and the massive 2019 MGM Resorts data breach. Plus, we’ll get into recently filed lawsuits against Southwest Airlines and Amazon over how they’re (allegedly) operating during these trying times. Read on for the latest.
Whether a supplement is scientifically backed and clinically proven plays a large role in how well it will sell – and it can be alluring for companies to take advantage of this fact. With this in mind, attorneys working with ClassAction.org have launched an investigation into Neuriva brain supplements and whether their advertised neurological benefits are actually supported by scientific studies. They have reason to believe that the supplement’s ability to improve a user’s focus, memory and concentration may have been overstated and are investigating whether a class action lawsuit can be filed to help customers get back some of the money they spent on the product. If you used Neuriva and found it didn’t work for you, share your story with us.
On July 7, 2019, a hacker reportedly gained access to MGM Resorts’ computer network – and the personal information of more than 10 million guests – but customers of the hospitality company didn’t hear about it until nearly two months later. From names and addresses to passport and driver’s license numbers, a slew of personal information was reportedly posted on the dark web in mid-February 2020. One lawsuit has already been filed over the breach and MGM Resorts’ decision to wait to tell guests about it, but attorneys need to speak to additional people to help strengthen their case. If you received a letter saying that your information was compromised as part of the MGM Resorts data breach or you stayed at an MGM hotel prior to December 31, 2017, you can find more information here.
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Southwest is joining the group of airlines being sued for allegedly failing to offer full refunds to customers who had their travel plans canceled due to COVID-19. The airline instead offered passengers the choice to either rebook their seats on a flight that had not been canceled or obtain a travel credit for a future trip, the case says. The Department of Transportation (DOT) publicly reminded Southwest and other airlines of their responsibility, even amid the ongoing crisis, to refund customers for coronavirus-related cancellations. Yet still, the airline isn’t listening to the DOT or its own contracts, which mandate that refunds (and not just credits) be offered, even when flights are being dropped en masse amid unprecedented circumstances, the suit claims. You can find more on the case here.
Price gouging under normal circumstances is already underhanded, but taking advantage of your customers during a global pandemic is quite possibly the height of moral bankruptcy. Well, Amazon.com is the latest on the chopping block, facing allegations that it took advantage of its customers during this trying time. As many consumers continue to be subject to stay-at-home orders and travel restrictions – and, in turn, become increasingly reliant on online retailers – Amazon.com has “unconscionably” gouged prices for everything from face masks, pain relievers and cold medicines to flour, beans and disinfectants, the case says. The suit was filed on the heels of Amazon publicly vocalizing its efforts to prevent third-party suppliers from similarly gouging prices. So, who do you believe? You can find the full story over on our blog.
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