A Florida family entertainment center chain claims in a proposed class action removed to federal court that Intercard, Inc.’s magnetic strip debit card system is rife with defects that the company has yet to solve.
A Florida family entertainment center chain claims in a proposed class action removed to federal court that Intercard, Inc.’s magnetic strip debit card system is rife with defects that the company has yet to solve. The plaintiff business alleges it alerted Intercard to a number of issues that were never resolved and has lost millions of dollars in sales as a result of the system’s deficiencies.
Intercard, according to the lawsuit, provides arcades, casinos and other entertainment businesses with a system of magnetic strip cards and card-reading software that is able to track various data on each card, such as remaining credits for gameplay and tickets earned by a player. The plaintiff, the case says, purchased Intercard’s products and services under the impression that they would “provide a means to reliably manage all locations with one server and one database with zero fault tolerance and allow centralized reporting with remotely managed pricing, promotions and games instantly.” What the entertainment company allegedly received, however, was a defective system with “various software issues” that were not fixed within the timeframe promised by Intercard and that left the system unfit for its intended purpose.
The plaintiff, the lawsuit goes on, complained to Intercard about the various issues with its product, including promised features that never became available, system outages for periods longer than nine days, bugs that were never fixed, and untested changes that were deployed during the entertainment centers’ busiest hours. In response to one such complaint, Intercard’s CEO, the case says, admitted that the company was experiencing “tremendous growing pain” yet failed to provide a solution.
After the plaintiff business disputed a $9,056.56 bill for Intercard’s “cloud service,” the defendant allegedly disconnected the business from Intercard’s database, “which resulted in each of [the plaintiff’s] centers no longer being able to communicate with one another and a loss of the data hosted on Intercard’s cloud-based servers.”