Lawsuit Investigation: Luxe Bidet Supply Line Leaking?

Attorneys working with ClassAction.org want to hear from consumers who have a Luxe bidet that leaked from the supply line.

Specifically, the attorneys believe a potential defect may be causing the bidets to start leaking, sometimes soon after they’ve been installed. Customers have complained online that their bidets started dripping or spraying water from parts of the supply line, including where the hot water hose connects. In some cases, customers reported that the leaking caused flooding and extensive property damage – and others say they were forced to stop using the bidet due to the leaks.

A class action lawsuit could help consumers get back money they spent on the bidets – but the attorneys need to speak with more people who experienced these issues as they work to determine whether a lawsuit can be filed.

Luxe Bidet Leaking Problems: Customers Complain Online

Owners of Luxe bidet products – including from the company’s NEO series – have complained in online reviews about leaking problems.

Many consumers said the bidets came with cheap or ill-fitting parts that were difficult to install or began to fail during normal use. Reviewers have reported that their bidets began dripping or leaking from the supply line – most often at the connection points for the hose or the T-adapter. Many consumers said they could no longer use the bidet after it began leaking, and some who ordered replacements said the new bidets also developed leaks. In some cases, the leaking problem caused flooding and significant property damage.

Below is a sampling of online reviews that mention the apparent leaking problem [sic throughout]:

Seems like a basic bidet but is not useable because tolerances on the connections are way too sloppy. This bidet will leak water onto your bathroom floor no matter how much thread sealant you apply to it. The bathroom this was used in is new construction with standard connections which never had any leaking problems before attempting to install this product.”
— Sam Lewis W., Amazon.com

Ordered two, had a handyman install them, and in both cases, the T-Valve and bidet hoses leaked profusely. I have two replacements in the way. If those leak as well, I’m calling it quits with this product.”
— fred, Amazon.com

Had this bidet installed for nearly a month. No leaks at all after initial install. Used it for 10 days then left town for 2 weeks. Came home to flooded basement. Plumber who came to fix the water issue before repairs could start states the rubber washer is crap. It twists when tightened, then will eventually slowly start to leak over time and gradually get worse. He also said to never use plastic pipe that was included for the hot water connection. Homeowners claimed filed. Thousands in damage.”
— Paul H., Amazon.com

Garbage. Hooked it up and was fine for about a day then water started leaking from the bidet hose hookup point, then after trying to tighten it, water was literally spraying everywhere around my toilet with force. Shut water off, unhooked everything and reinstalled it for it to only be leaking even worse than the first day.”
— Sal, Amazon.com

I should have listened to the negative reviews. I bought two of these and one is already leaking at the bottom of the control box. I woke up to a puddle of water[.] This one is going into the trash and going to try a different brand.”
— Calvin B., Amazon.com

I like this unit. Unfortunately, after a couple of months they start leaking and dripping all over the bathroom floor. I thought it was a fluke on the first one, so bought the second. It just started leaking as well. Problem seems to be the on/off valve as it leaks whether the unit is being used or not, so it's leaking around the valve. I really wish I could give this a better review, it works great when it works, but two strikes and I'm out. I'm done with it, I'm moving on to a different brand that uses more reliable parts (hopefully).”
— Daniel, Amazon.com

How Could a Class Action Help?

A class action lawsuit, if filed and successful, could help customers get back money they spent on Luxe bidets. It could also potentially force the company to recall its products or offer a free fix.

What You Can Do

After you get in touch, an attorney or legal representative may reach out to you directly to address any concerns and explain how you may be able to help get a class action lawsuit started.

It costs nothing to get in touch or to speak with someone about your legal options, and you’re not obligated to take any legal action if you decide you don’t want to.

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