Anyone who purchased a Luxe 90, Luxe 95, NEO or NEO Plus bidet within the past four years (or moved into a house where one was installed within the past four years) and experienced a supply line leak that caused less than $1,500 in property damage.
What’s Going On?
Attorneys working with ClassAction.org are looking into whether a class action lawsuit can be filed over a potential defect that may be causing the Luxe bidets to leak.
How Could a Lawsuit Help?
A successful class action lawsuit could help customers get back money they spent on the bidets and potentially force the manufacturer to offer a free fix.
What You Can Do
If you experienced leaking problems with your Luxe bidet, fill out the form on this page to find out how you can help the investigation.
Attorneys working with ClassAction.org want to hear from consumers who have a Luxe 90, Luxe 95, NEO or NEO Plus bidet that leaked from the supply line.
Specifically, the attorneys believe a potential defect may be causing the bidets to start leaking, sometimes soon after they’ve been installed. Customers have complained online that their bidets started dripping or spraying water from parts of the supply line, including where the water hose connects. In some cases, customers reported that the leaking caused flooding and extensive property damage – and others say they were forced to stop using the bidet due to the leaks.
A class action lawsuit could help consumers get back money they spent on the bidets – but the attorneys need to speak with more people who experienced these issues as they work to determine whether a lawsuit can be filed.
If you’ve had leaking problems with your Luxe bidet, fill out the form on this page to share your story and find out more about how you may be able to help the investigation.
Owners of Luxe bidet products – specifically the Luxe 90 and Luxe 95 models and certain NEO and NEO Plus models – have complained in online reviews about leaking problems.
Many consumers said the bidets came with cheap or ill-fitting parts that were difficult to install or began to fail during normal use. Reviewers have reported that their bidets began dripping or leaking from the supply line – often at the connection points for the hose. Many consumers said they could no longer use the bidet after it began leaking, and some who ordered replacements said the new bidets also developed leaks. In some cases, the leaking problem caused flooding and significant property damage.
Below is a sampling of online reviews that mention the apparent leaking problem [sic throughout]:
…After a couple of months, the connection below the handle started leaking like crazy. The good thing is I caught it early. Contacted the seller, and they shipped me a replacement hose. So on that part, they have good customer service. However, two months later, the same leak (more like water gushing) happened again, and this time I did not notice it early. It flooded the bathroom, and leaked to the second floor causing ceiling damage. Clearly the bottom seal on the hose where it connects with the handle is very poor. You cannot replace that seal, it comes with the hose. I am replacing the whole thing now.” — Anonymous, Amazon.com
Ordered two, had a handyman install them, and in both cases, the T-Valve and bidet hoses leaked profusely. I have two replacements in the way. If those leak as well, I’m calling it quits with this product.” — fred, Amazon.com
I like this unit. Unfortunately, after a couple of months they start leaking and dripping all over the bathroom floor. I thought it was a fluke on the first one, so bought the second. It just started leaking as well. Problem seems to be the on/off valve as it leaks whether the unit is being used or not, so it's leaking around the valve. I really wish I could give this a better review, it works great when it works, but two strikes and I'm out. I'm done with it, I'm moving on to a different brand that uses more reliable parts (hopefully).” — daniel, Amazon.com
This is the second Luxe bidet model I have owned that is leaking from the bottom of the control panel. This one is only a few weeks old and it’s already leaking not from a connection bug from the bottom. This brand used to be good. Now the last two have leaked like this. I’m very unhappy. Don’t wast your money on this brand.” — Matthew, Amazon.com
Not sure if the first product was faulty or if I tightened it too much when installing it, but it leaked horribly. I was promptly mailed a replacement at no additional charge. Thought everything was fine until I went into my basement a couple of weeks later and noticed a wet spot in the ceiling below the toilet. Apparantly it had been slowly leaking this time. Uninstalled immediately. Honestly not sure if it's the product, me or the toilet but I won't be giving it a third try.” — Shannon, Amazon.com
The metal, cold water bidet hose sprays water right at the connection point between the hose and the bidet. Dont waste ur time energy or money. I am extremely disappointed.” — Kubera, Amazon.com
How Could a Class Action Help?
A class action lawsuit, if filed and successful, could help customers get back money they spent on Luxe bidets. It could also potentially force the company to recall its products or offer a free fix.
What You Can Do
If you purchased a Luxe 90, Luxe 95, NEO or NEO Plus bidet within the past four years (or moved into a house where one was installed within the past four years) and you experienced a supply line leak that caused less than $1,500 in property damage, fill out the form on this page to share your story.
After you get in touch, an attorney or legal representative may reach out to you directly to address any concerns and explain how you may be able to help get a class action lawsuit started.
It costs nothing to get in touch or to speak with someone about your legal options, and you’re not obligated to take any legal action if you decide you don’t want to.