Lawsuit Filed Over Unresponsive iPhone Touchscreens
Last Updated on November 20, 2019
Investigation Complete
Attorneys working with ClassAction.org have finished their investigation into this matter.
Check back for any potential updates and take a look at our open investigations here. The information on this page is for reference only.
At A Glance
- This Alert Affects
- Anyone who owns an iPhone 6 or 6 Plus and experienced issues with their touchscreens not working, freezing, or becoming unresponsive.
- What's Going On?
- Apple has been hit with a lawsuit that alleges a defect is causing these problems.
- How a Class Action Can Help
- If the litigation is successful, people whose iPhone screens become unresponsive may be able to get their money back for repair and replacement costs.
Attorneys working with ClassAction.org want to hear from iPhone 6 and iPhone 6 Plus users who experienced unresponsiveness with their touchscreens. This problem, which some refer to as “touch disease,” may occur with or after a gray bar flickering across the top of the screen.
What’s Going On?
In late August 2016, a lawsuit was filed against Apple alleging the issues are caused by a design defect within the phones.
It has been alleged that Apple knew that the touchscreens could become unresponsive or freeze, but still refused to reimburse consumers for the money they spent repairing or replacing their phones. Now, attorneys working with ClassAction.org have opened up their own investigation into the issue and are urging iPhone users to come forward and share their stories through our website.
What’s Causing the iPhone Screen Problems?
According to the lawsuit, the problems stem from a design defect within the “motherboard” or “logic board” of the devices. This board contains two chips that convert the user’s touch into an action in the phone’s software.
The suit alleges that when the defect presents itself, the chips will start to fail to recognize touches on the screen. This often explains why some users have complained that the phones gradually became unresponsive to their touch and were eventually rendered unusable.
The suit points out that the design of the iPhone 5s incorporated protections for the chips, including an “underfill” that reinforces the chips and makes them less susceptible to wear and tear. The older phones also featured a metal “shield” that protected the logic board and made it more flexible.
How a Lawsuit Can Help
The lawsuit claims that Apple knew about problems with the touchscreens’ responsiveness, but failed to notify its customers or provide them with any remedy. Consumers have complained that the only solution to their touchscreen problems was to replace the chips, the logic board or the phones themselves. In most cases, consumers reportedly had to spend hundreds to replace their phones and weren’t reimbursed for these costs.
A class action lawsuit, if successful, could help these people get their money back for repairs and the cost of their new phones.
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