Anyone who had a hinge break on their HP laptop computer.
What's Going On?
It has been reported that a number of Hewlett-Packard (HP) laptops have been sold with defective hinges. It is believed that the company may have known about the defect before selling the laptops, misleading and deceiving consumers about the value of the laptops and their accompanying warranties.
Has There Been a Recall?
HP issued a recall in November 2008, but set strict deadline – May 31, 2009 – for anyone who wanted compensation for their broken laptops. Those who contacted the company by this date were offered replacement hinges on all qualifying notebook PCs. Due to the short timeline and hard deadline, however, many customers missed out on HP's "service enhancement program," (the company's name for the recall), either because they didn't know about it or didn't have problems until the deadline had passed.
Has a Lawsuit Been Filed?
Not yet. Attorneys would like to hear from anyone who had a hinge break on their HP laptop computer to help determine whether a lawsuit can be filed on behalf of those who missed the recall deadline.
Attorneys are investigating whether a lawsuit can be filed against HP for selling laptops with defective hinges. It has been alleged that the company sold laptops with hinges that are likely to break, a problem that is especially likely to affect the left hinge. Although HP issued a recall over the hinge problem in 2008, many customers have been left without compensation after the company refused to help customers who did not meet the hard recall deadline of May 31, 2009. Some customers were never informed of the recall, while others only experienced the hinge problem after the deadline had passed.
My HP Laptop Has This Problem – What Can I Do?
HP’s current position on customers who failed to contact them by the recall deadline has not changed, meaning you may find it very difficult to seek adequate compensation for your broken laptop. Attorneys, however, believe a lawsuit can be filed seeking compensation for all HP laptop customers who experienced cracked or broken hinges, but did not take part in the recall. This would give HP customers a chance to seek money for the problems they experienced with their laptops.
Customers Left Without Compensation Post Complaints Online
Customers who failed to meet the deadline have found the company unwilling to reimburse them for repair and/or replacement costs. In some cases, customers who missed the deadline by only a week have been offered only half the value of the repair. Other customers who missed the HP laptop hinge recall have complained online:
"I've contacted HP customer support, spent over three hours on the phone with them, and have not had any success getting my laptop repaired for free. They suggested I send it in and get it repaired for $398 or buy a new laptop. The techs I spoke to would not move my case up to a case manager and refused to budge."
“My HP dv9000 was fine until June 5th when I tried to close it and heard a horrible cracking sound [...] I have talked to several people at HP. The best they have offered is to fix it for $150. If this had happened a week earlier, the repair would have been free.”
HP stated that they have no plans to extend the duration of the repair and compensation program beyond the May 31, 2009 deadline.