GE Freezer Temperature Problems: Could a Lawsuit Be Filed?
Last Updated on October 13, 2022
Attorneys working with ClassAction.org are no longer investigating this matter. The information here is for reference only. A list of open investigations and lawsuits can be viewed here.
At A Glance
- This Alert Affects:
- Anyone who experienced temperature control problems with their General Electric (GE) freezer.
- What’s Going On?
- Attorneys working with ClassAction.org are investigating whether a defect is causing certain GE freezers to become unable to regulate temperature and, if so, whether a class action lawsuit can be filed.
- What Problems Have Been Reported?
- Consumers have reported that their GE freezers are not regulating temperatures properly, causing food and other contents to defrost and refreeze.
- How Could a Class Action Lawsuit Help?
- A class action lawsuit, if filed and successful, could help consumers get back money for repair costs and force GE to find and implement a fix for the problem.
Attorneys working with ClassAction.org are investigating whether a class action lawsuit can be filed against General Electric (GE) in light of complaints that some of the company’s freezers are not working properly.
Specifically, the attorneys are looking into claims that the freezers are experiencing problems with temperature control.
What Problems Could Stem from a Temperature Control Issue?
Attorneys are looking into whether a defect is causing the freezers to become unable to regulate temperature, which may cause the freezer to:
- Stop freezing or shut off completely (even though the fridge is working just fine)
- Keep defrosting and refreezing food and other contents
Consumers Report Problems with Freezers Not Working, Getting Too Warm
The following is a sample of complaints posted online by GE customers who had issues with their freezers [sic throughout, emphasis ours]:
I have a GE refrigerator bottom freezer. Model: PFS22MISBBB A few days ago we saw that the freezer was not cool. I tried lowering the temperature to see if that would work but it didn't. Then the refrigerator stopped working. I then unplugged the refrigerator from the wall and plugged it back in. After a day both were cooling like they should but then today the freezer stopped cooling.”
— Walterb, ApplianceBlog.com
I noticed my refrigerator and freezer aren't keeping temperature properly. The freezer will not get below 30F and the fridge is in the 50F range. The temperature actually remains pretty consistent at those levels throughout the course of the day. The fans and compressor run constantly. I replaced the defrost thermostat but the issue remains. I noticed in the process of replacing the thermostat it appears there is ice buildup on the pipes above the evaporator.”
— Steve, ifixit.com
The fridge has been inconsistent in temp, sometimes with a lot of moisture buildup. Freezer went totally out this week. No service rep in our area. Spent $2K and will likely have to buy a new one.”
— HonestReviewer, Lowes.com
The refrigerator AND freezer both of my GE Profile keeps warming up. I put it on Turbo cool to get it back to the right temperature and it lasts for about a week and than happens all over again.”
— Maureen L, ifixit.com
How Could a Class Action Help?
A class action lawsuit, if filed and successful, could help GE customers recover compensation for money spent repairing and replacing their freezers. It could also force GE to find a fix if a defect is found to be the cause of the temperature control problems.
Before attorneys can even consider taking legal action, they need to speak with people who’ve experienced problems with their freezers to learn more about the issue and to help determine whether a class action lawsuit is a viable option.
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