Lawsuit Investigation: Denied a Refund for Overdraft, Late Fees During the COVID-19 Pandemic?
Last Updated on August 2, 2022
At A Glance
- This Alert Affects:
- Individuals who asked their bank or credit card provider to waive or refund an overdraft, non-sufficient fund (NSF) or late payment fee during the COVID-19 pandemic and had their request denied.
- What’s Going On?
- During the early days of the COVID-19 pandemic, some banks and credit card providers stated that they would waive or refund certain types of fees for those suffering financial hardship. Attorneys working with ClassAction.org suspect that a handful of these companies may not have followed through on their promises, however, and are now investigating whether class action lawsuits could be filed to help those affected.
- Which Companies Are Under Investigation?
- Attorneys working with ClassAction.org are specifically looking into Bank of America, TD Bank, Capital One, Navy Federal Credit Union, USAA, Ally, and American Savings.
- What You Can Do
- Before the attorneys can even consider filing a lawsuit, they need to hear from people who asked one of the companies listed above to waive or refund a fee during the pandemic and had their request denied. To share your story, fill out the form on this page. You may be able to help get a class action lawsuit started.
- Anything Else I Should Know?
- If you’re considering taking action, attorneys working with ClassAction.org will need to look at a few months’ worth of your bank or credit card statements. This is an expected and crucial part of the fact-gathering process, and you will only need to turn over the statements relevant to your potential claim.
Attorneys working with ClassAction.org are investigating whether certain banks and credit card providers broke their promises to waive or refund late, non-sufficient fund (NSF) and overdraft fees during the COVID-19 pandemic.
To help with their investigation, the attorneys need to speak with individuals who asked for a refund or fee waiver from any of the following financial institutions during the pandemic and had their request denied:
- Bank of America
- TD Bank
- Capital One
- Navy Federal Credit Union
- American Savings
If this sounds like something that happened to you, fill out the form on this page and share your story. After you get in touch, one of the attorneys handling this investigation may reach out to you directly to ask you a few questions and to explain how you could help get a class action lawsuit started.
COVID-19 Credit, Debit Fee Forgiveness: What Happened?
During the COVID-19 pandemic, several banks and credit card providers made promises via their websites or other means that they would refund or waive NSF fees, overdrafts fees and/or fees for late credit card payments. Essentially, it was suggested that those undergoing hardship (i.e., lost a job, suffered a health crisis, etc.) could simply call up their financial institution and have their fee refunded or waived.
Attorneys working with ClassAction.org have reason to believe that despite these promises, however, some banks and credit card providers never implemented any new forgiveness policy during the pandemic.
Customers may have had their requests denied or found themselves unable to reach the bank or credit card provider for assistance. These individuals may now have the opportunity to take legal action.
How Could a Class Action Lawsuit Help Me?
A class action lawsuit, if filed and successful, could provide you and other consumers with a chance to recover the refunds you were promised but never received. It could also serve as a warning to other banks and credit card companies against making promises for relief that is unobtainable or unavailable.
What You Can Do
If you asked any of the companies listed above to waive or refund a fee charged during the pandemic and your request was denied, attorneys working with ClassAction.org need to hear from you as part of their investigation.
Simply fill out the form on this page to get in touch. It costs nothing to speak to an attorney or to learn more about your rights.
It’s important to note that those considering legal action will need to provide the attorneys with one- or two-months’ worth of bank or credit card statements. This is a crucial and normal part of the fact-gathering process, and don’t worry – they will only need to review the statements relevant to your potential claim.
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