Anyone who had unauthorized charges for long distance service added to their AT&T home phone bill.
What's Going On?
We're investigating complaints that AT&T is adding long distance services without authorization. To help with our investigation, we want to hear from anyone who had these charges added to their phone bills without their consent.
Customer Complaints: AT&T Long Distance Issues, Problems
Attorneys working with ClassAction.org began looking into the unauthorized charges after reading a number of complaints from AT&T customers. Some of these complaints can be read below.
“We received a notice in September 2013 thanking us for selecting AT&T long distance service, which we DID NOT do. I have called customer service in Sept, Oct., Feb., and March to cancel this unwanted service. I am told each time it will be cancelled, only to get a further bill with ‘late’ fees, etc. for lack of payment.” Mark of Poland, Ohio,ConsumerAffairs.com
“I do not have long distance service on landline due to the fact that I have cellphone. When I try to make long distance call from home phone, it says that service not available. Yet, when I got my bill two months ago, I was being billed for long distance called. AT&T said they would take the charges off my account and no longer charge me for long distance service. I received a new bill and again they are charging me for long distance. I'm disabled and use lifeline and I'm tired of having to double check my bill each month because of their illegal billing practices.” Susan of Santa Rosa, California, ConsumerAffairs.com
“We have had consistent problems with AT&T long distance charges. We are now trying to simply cancel all long distance with AT&T and have been on the phone for an entire day with no answer.” Chung-Wei of Raleigh, North Carolina, ConsumerAffairs.com