Anyone who purchased a ticket with Air Canada and canceled their flight – but never used the credit they received following the cancellation.
What’s Going On?
Attorneys working with ClassAction.org would like to speak to these individuals to help determine whether a class action lawsuit can be filed over the way Air Canada refunds their customers.
What You Can Do
Before attorneys can even consider filing a lawsuit, they need to speak with people who canceled their flights with Air Canada and never rebooked. To share your story, fill out the form on this page.
What’s the Catch?
There is none! Attorneys suspect Air Canada may be breaking their contracts with customers and they want to help people get their money back if they were improperly refunded.
Attorneys working with ClassAction.org would like to hear from anyone who purchased an airline ticket with Air Canada and canceled their flight, but never ended up using the credit they received following the cancellation.
What’s Going On?
Attorneys have reason to believe Air Canada is breaking their contracts when it comes to refunding canceled flights – and that, as a result, consumers are losing money that they shouldn’t be.
Allegedly, the airline’s contracts state that they will refund taxes and fees in accordance with the law, but never actually do. Instead, attorneys believe the taxes and fees are lumped into the credit issued to the consumer and not actually refunded to the customer’s original form of payment.
OK. Give Me an Example.
Assume you purchased a ticket to New York for $400 and ended up paying $56 in taxes and fees. You cancel the trip, and are given a credit for the money you paid out – that is, $456 (less a penalty fee) – and never end up using it toward another flight.
Attorneys believe that you should have been refunded the $56 you paid out in taxes and fees rather than have it lumped into a credit that may or may not be used.
They suspect this alleged practice harms consumers and benefits Air Canada because the airline knows that many of the credits it issues are never used. Taxes and fees can range anywhere from $50 to $80 per flight, and when multiple credits go unused, this amount can add up.
How Could a Class Action Lawsuit Help?
If a class action lawsuit is filed and is successful, customers may be able to get back the money they paid out in taxes and fees that were added to credits that they never used. Furthermore, the court could order Air Canada to either change its refund policy or change its contracts.
How Can I Get My Money Back?
First, attorneys need to speak with Air Canada customers to determine whether a lawsuit can be filed. If you bought a ticket with the airline and canceled your flight – but never used your credit – fill out the form on this page. After you get in touch, one of the attorneys we work with may then reach out to you directly. He or she may ask you a few questions and explain how you may be able to get your money back.