Sent Lands’ End Limited Time Sales Emails? Sign Up for the Mass Arbitration
Last Updated on November 5, 2026
Investigation Complete
Attorneys working with ClassAction.org have finished their investigation into this matter. Check back for any potential updates. You can also sign up for our free newsletter for the latest in class action news and settlements.
If you still have questions about your rights, contact an attorney in your area as there is a time limit for filing all lawsuits. The information on this page was posted when the investigation began and is now for reference only.
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At A Glance
- This Alert Affects:
- Residents of Washington, Maryland and Indiana who have placed an online Lands’ End order after receiving one of the company’s marketing emails within the past three years.
- What’s Going On?
- Attorneys working with ClassAction.org suspect that Lands’ End may be using deceptive and misleading advertisements in its marketing emails, potentially violating consumer protection laws in Washington, Maryland and Indiana.
- What Am I Signing Up For, Exactly?
- You’re signing up for what’s known as “mass arbitration,” which involves hundreds or thousands of consumers bringing individual arbitration claims against the same company at the same time and over the same issue. This is different from class action litigation and takes place outside of court.
- Does This Cost Anything?
- It costs nothing to sign up, and the attorneys will only get paid if they win your claim.
- How Much Could I Get?
- While there are no guarantees, consumers who take action may have claims worth $100s.
Attorneys working with ClassAction.org believe that Lands’ End may be violating multiple states’ consumer protection laws by sending emails that promote supposedly “limited time” sales and offers that are seemingly extended beyond the purported end date.
These emails may have included phrases like “Ends Tomorrow!” or “Ends Tonight!” in the subject line during the initially advertised time frame of the sale, only for emails to be sent out after the supposed end of the promotion telling customers that the sale was still available for another period of time, according to the attorneys.
How Could Marketing Emails Be Illegal?
Under certain state consumer protection laws—specifically, Washington’s Commercial Electronic Mail Act (CEMA), the Maryland Commercial Law Code and the Indiana Code—emails with misleading information in the subject line are illegal. This can include any emails advertising that a sale will end at a certain time even though the seller has always planned to extend the sale beyond that limit.
The attorneys suspect that Lands’ End may be sending marketing emails with misleading subject lines about its own sales as a tactic to unfairly pressure consumers into buying Lands’ End products.
Is This a Lawsuit? What Am I Signing Up For, Exactly?
You are not signing up for a lawsuit, but rather a process known as mass arbitration. This is a relatively new legal technique that, like a class action lawsuit, allows a large group of people to take action and seek compensation from a company over an alleged wrongdoing. Here is a quick explanation of mass arbitration from our blog:
“[M]ass arbitration occurs when hundreds or thousands of consumers file individual arbitration claims against the same company over the same issue at the same time. The aim of a mass arbitration proceeding is to grant relief on a large scale (similar to a class action lawsuit) for those who sign up.”
Lands’ End’s terms of use contain an arbitration clause, which requires consumers to resolve any disputes with the company via arbitration, a form of alternative dispute resolution that takes place outside of court before a neutral arbitrator, as opposed to a judge or jury. For this reason, attorneys working with ClassAction.org have decided to handle this matter as a mass arbitration rather than a class action lawsuit.
How Much Does This Cost?
It costs nothing to sign up, and you’ll only need to pay if the attorneys win money on your behalf. Their payment will come as a percentage of your award.
If they don’t win your claim, you don’t pay.
How Much Money Could I Get?
There are no guarantees as to how much money you could get or whether your claim will be successful. However, Maryland and Indiana laws provide that residents can seek $500 per illegal email, and residents of Washington can seek $100 per email under state law.
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