eero Plus Auto-Renewal Lawsuit Investigation
Last Updated on June 29, 2026
At A Glance
- This Alert Affects:
- People who paid for an eero Plus, eero Secure or eero Secure+ subscription that automatically renewed at any point after September 1, 2022.
- What’s Going On?
- Attorneys working with ClassAction.org believe Eero may have violated California’s Automatic Renewal Law by sending auto-renewal emails that failed to specify how much subscribers were about to be charged. They’re now looking into whether a class action lawsuit can be filed.
- How Could a Lawsuit Help?
- If filed and successful, a class action lawsuit could help affected subscribers get money back and potentially force Eero to change its auto-renewal practices.
- What You Can Do
- If you received an auto-renewal email from Eero that did not state how much you were about to be charged, fill out the form on this page to get in touch.
Attorneys working with ClassAction.org are looking into whether a class action lawsuit can be filed on behalf of Eero subscribers for potential violations of their rights under California law.
Eero LLC, owned by Amazon, is a provider of home Wi-Fi systems that offers additional networking and security features through its eero Plus subscription (and formerly through eero Secure and eero Secure+ subscriptions), which automatically renews. The attorneys believe Eero may have violated the California Automatic Renewal Law by sending emails to subscribers about their upcoming renewals without specifying how much they were about to be charged.
A lawsuit may be able to help subscribers recover money for any violations of their rights, and the attorneys now need to speak with affected individuals as part of their investigation.
So, if your eero Plus, eero Secure or eero Secure+ subscription automatically renewed any time after September 1, 2022 and you received an email about your upcoming subscription renewal that failed to mention how much you would be charged, fill out the form on this page to help the investigation.
California Automatic Renewal Law
California’s Automatic Renewal Law was enacted to protect consumers from being charged for ongoing services or product shipments without their consent. The law requires companies to provide “clear and conspicuous” information about automatically renewing subscriptions, including details about terms and cancellation methods, before charging customers for the service.
The auto-renewal law specifies that if the subscription has an initial term of at least one year and automatically renews unless the consumer cancels, the company must provide a notice at least 15 days before renewal containing certain information, including the following details:
- A statement informing the consumer that the subscription will automatically renew
- The length and any additional terms of the renewal period
- The amount the consumer will be charged
- One or more ways that the consumer can cancel the subscription
- If the notice is sent electronically, a link to the cancellation process
- Contact information for the business
The attorneys believe that Eero may have violated this provision of the auto-renewal law by sending subscribers renewal notices that failed to state how much they would be charged when their subscription renewed.
Subscription Renewal Lawsuits
Many companies have been hit with lawsuits over alleged violations of the California Automatic Renewal Law.
For instance, an auto-renewal lawsuit filed against 1-800-Flowers in April 2023 claimed the company failed to clearly present the terms of its Celebrations Passport program, including that customers’ annual memberships would automatically renew and that the price would be $10 higher than the first year. The lawsuit also claimed that the company failed to send members a notice of their upcoming renewal at least 15 days beforehand.
Similarly, a lawsuit filed against Best Buy in August 2022 claimed a customer was overcharged for a three-month subscription to “an anti-virus program he never wanted or intended to use” after he bought a TV from the retailer. According to the case, Best Buy violated the California auto-renewal law by failing to clearly disclose the subscription’s terms, not sending an email or other communication before charging customers, and making it difficult for customers to cancel unwanted subscriptions.
How Could an eero Plus Auto-Renewal Lawsuit Help?
An eero subscription renewal lawsuit could help subscribers recover money for any violations of their rights. It could also force the company to change how it communicates with customers regarding subscription renewals.
What You Can Do
If your subscription to eero Plus, eero Secure or eero Secure+ automatically renewed any time after September 1, 2022 and you received an email about your upcoming subscription renewal that did not specify how much you would be charged, help the investigation by filling out the form on this page.
After you get in touch, an attorney or legal representative may reach out to you directly to ask you some questions and explain how you may be able to help get a class action lawsuit started. It doesn’t cost anything to fill out the form or speak with someone, and you’re not obligated to take legal action if you don’t want to.
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