Were You Improperly Charged for a Prepaid Phone?
Consumers who purchased pre-paid phone services and had their account funds forfeited may have legal recourse. A consumer protection law known as the CARD Act states that the value of pre-paid cards cannot expire before five years. It has been alleged, however, that certain mobile device companies are taking the money from the accounts of customers who fail to pre-pay the monthly or daily payment within 60 days - well before the expiration date outlined by the CARD Act - even if they later decide to pay for the service.
Pre-Paid Phone Companies Under Investigation
ClassAction.org is currently investigating whether the following pre-paid phone companies are violating consumers' rights as outlined by the CARD Act.
- T-Mobile Prepaid
- Virgin Mobile
- AT&T GoPhone
- Sprint Mobile
- Boost Mobile
- Verizon Wireless Prepaid
- PayLo by Virgin Mobile
- H2O Broadband
- Global Direct
- Truphone Local Anywhere
- H2O Wireless
If you purchased pre-paid phone services and had the money in your account forfeited, you may be able to participate in a potential lawsuit against the mobile device company. For more information, complete our free case review form today.
Do Pre-Paid Phone Customers Have Legal Recourse?
Telephone services are exempt under the CARD Act; however, texting, internet and email are not included in these exemptions. Pre-paid mobile phone companies provide plans for unlimited, email text, web and talk if their customers pay a certain amount each month or day for their use. When a mobile device company seizes the remaining balance in a customer's account after they fail to pre-pay the full monthly or daily payment within 60 days, they may be violating the CARD Act. To learn more about your potential legal rights as a pre-paid phone customer, fill out our free case evaluation form today.