Best Buy Co., Inc. is on the receiving end of a proposed class action in which a woman claims the tech retailer’s Insignia brand of power banks has “substantially lower” charging power than advertised.
Power banks are portable energy sources that allow users to charge their personal electronic devices (PEDs), the lawsuit explains. The amount of charge a power bank can provide is measured in milliampere-hours (mAh), the case says, noting that consumers are willing to pay more for power banks with a higher mAh given they offer more power.
According to the complaint, Best Buy sells portable chargers under its Insignia brand that are advertised as able to provide 2,600, 8,000, 12,000, 15,000 or 20,000 mAh. The lawsuit alleges, however, that the defendant “intentionally deceives” consumers by representing that its Insignia power banks can deliver more mAh than they are actually able to provide.
Per the suit, the process of converting a power bank’s internal battery supply to a voltage that personal electronic devices can accept uses up “a substantial percentage” of the device’s internal battery. Given Best Buy bases its mAh representations on the capacity of the power bank’s internal cells, the devices are “technologically incapable” of delivering the full advertised mAh amount, the case argues.
“This conversion and distribution process necessarily reduces the amount of mAh delivered into a PED,” the complaint alleges, claiming tests performed by an outside laboratory found that none of Best Buy’s Insignia power banks could produce the advertised amount of mAh:
The plaintiff alleges that after purchasing an Insignia 8000 advertised as “8000 mAh,” she was disappointed to find that she had to recharge the power bank “more often than she expected.”
The lawsuit looks to represent anyone who purchased one of the aforementioned products in Georgia. The also proposes to cover a multi-state subclass of those who bought an Insignia power bank in California, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio and Washington.
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