Samsung Galaxy Book Overheating Lawsuits: Does Your Laptop Get Too Hot?

A lawsuit has been filed alleging that certain Samsung Galaxy Book laptops have a defect that causes them to overheat during normal use, and attorneys working with ClassAction.org now need more people who experienced the alleged overheating problem to come forward to help strengthen the case.

Specifically, consumers have reported that the Samsung Galaxy Book, Galaxy Book Pro, and Galaxy Book Pro 360 frequently overheat, often to the point where the laptops could no longer be used without the risk of damaging internal components or even burning users. According to the lawsuit, laptops affected by the overheating problem could exhibit reduced processing power and slower performance, produce a loud and constant fan noise, and in the worst cases, catch fire or become entirely inoperable.

If you bought a Samsung Galaxy Book, Galaxy Book Pro, or Galaxy Book Pro 360 within the past two years and experienced overheating problems, fill out the form on this page. You may be able to help the lawsuit against Samsung continue to move forward, which could help buyers get money back.

Galaxy Book Users, Reddit Threads Report Overheating Problems

Buyers of the Galaxy Book laptops have complained on Reddit, other online forums, and even directly to Samsung about the devices’ propensity to overheat—even, as one user put it, during “what most people would consider relatively light usage.”

According to that user, the recently purchased laptop would get “super hot,” reaching temperatures of 75 degrees Celsius, and produce “relatively loud” fan noise.

A Galaxy Book Pro 360 user complained on a Samsung forum that the laptop “overheated and burnt me,” causing a hairline crack on the screen. On the same forum, another individual said her laptop, which was less than a year old, was confiscated by an airline and put in a fireproof bag because it would not turn off and became so hot that “it was only touchable with gloves.”

Other users have posted on Reddit that their Galaxy Book sometimes became too hot to touch, constantly ran the fan, or was not working due to the overheating problem. A college student wrote that their laptop began to smoke and “almost caught fire” before turning itself off.

One user said their replacement laptop had “the same problem” as the first device, and another speculated that the overheating issue is a “design flaw” stemming from the laptops’ thin size.

In fact, consumers have complained that Samsung’s newer Galaxy Book models, including the Galaxy Book2, Galaxy Book2 Pro, and Galaxy Book3, suffer from the same overheating and fan noise problems.

What Could Be Causing the Overheating Problems?

According to the lawsuit against Samsung, the Galaxy Book laptops are equipped with a defective cooling system that fails to provide proper ventilation and heat dissipation. Per the suit, the laptops’ thin casing, thin feet pads and crowded internal hardware don’t allow for proper airflow and cause heat to build up in the devices—so much so that the laptops’ fans and heat sinks are unable to properly cool them.

Additionally, the case claims the materials used to build the laptops, including the thermal paste and heat pipes, are poor thermal conductors that do not allow for proper heat transfer.

In fact, one reviewer noted that the Galaxy Book Pro 360’s thin design could be causing “noticeable overheating” given the fans and cooling systems in computers need “space to breathe.”

How Could a Class Action Lawsuit Help?

A successful lawsuit could help consumers get back some of the money they spent on the Galaxy Book laptops and potentially force Samsung to fix affected devices for free.

What You Can Do

If you bought a Samsung Galaxy Book, Galaxy Book Pro, or Galaxy Book Pro 360 within the past two years and experienced the overheating issue, fill out the form on this page. After you get in touch, an attorney or legal representative may reach out to you directly to tell you more about how you may be able to help strengthen the case against Samsung. It costs nothing to fill out the form or speak with someone, and you’re not obligated to take legal action if you don’t want to.

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